Terms

Web Orders - Terms & Shipping

PAYMENTS
Payment can be made by Visa, Master Charge, American Express, Paypal, Money Order, Certified Check or Personal Check.  Orders paid by Credit Card and Paypal ship immediately.  Orders paid by other methods may take 14 days to ship.

SHIPPING & HANDLING
We strive to ship all orders shipping to a US address within 24-48 hours.  If your order will be delayed, we will email you the details.

Shipping & Handling is calculated on the weight of the items being ordered.  We ship all domestic packages via UPS and you can select the specific UPS service depending on how fast you need the order.  Included in the shipping charge is the packaging materials, labels, delivery confirmation, signature confirmation or insurance, order processing expenses and postage for the professional packaging of your order.   Please carefully check the shipping address that you enter on the order form.  Additional shipping charges will be charged if the package is returned and we must reship to the correct address.

INTERNATIONAL SHIPPING
We have shipped packages to over 50 countries and can make the transaction as smooth as possible.  We usually ship international orders via USPS Global Express (EMS) Mail.  We must ship via a method that is insured and one that we can confirm delivery.

WARRANTY
We guarantee our items to be what is advertised and to not be Dead On Arrival when you receive them (see individual item description for limits on the warranty for certain items).  Contact us within 5 days of receipt to discuss any warranty claim.  Most of the time, the items we sale are covered under a manufacturers warranty for various lengths of time.  After the initial 5 days, if you require any warranty assistance, please contact us and we will get you in touch with the proper company to discuss warranty.

RETURNS
No items will be accepted unless prior authorization is obtained.  A restocking fee of 10-30% will be charged for all returns in new unused condition. The fee is different depending on the type item being returned.  Returned items must be shipped to us prepaid.  Credits usually take around 15 days to process.  No used or opened items are acceptable for return.  All software is Non-Returnable. Due to sanitary reasons, no pool related items or Reheater Heat Packs can be accepted for return.

PRICING
Prices are subject to change without notice. We reserve the right to cancel any orders and refund any payments for any reason.